RETURN / EXCHANGE POLICY

Last updated August 10, 2023

Thank you for your purchase. We hope you’re happy with your new goodies. If you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Here are the details:

All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition. You are responsible for all return shipping charges.

To return an item, please email customer service at customersupport@Aktivhobby.com. After contacting customer service, place the item securely in its original packaging, and mail your return to:

Aktivhobby

308 Legget Drive Unit 224 Kanata , Ontario K2K 1Y6

We strongly recommend you use a trackable method to mail your return.

EXCHANGES

If an item is damaged or defective it will be replaced. (if still available)

We will send a paid return shipping label for damaged or defective products.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least two (2) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

EXCEPTIONS

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

QUESTIONS

If you have any questions concerning our return policy, please contact us at: 289-588-7769 or email customersupport@Aktivhobby.com.