Happiness Guarantee

We deeply care about your satisfaction and will go above and beyond to make you happy.

– We provide attention to detail in every aspect of your experience

– We hand pack your order with care

– We ship on time, so you get your package by the estimated delivery date

– We assure that if something goes wrong, we’ll make it right

– We promise that you can speak with a caring human who understands you and your love of crafting

– We offer a 60-day money back guarantee. If you are unhappy with the items you ordered, just send them back unused and we’ll happily refund your money with no restocking fee. You can read more about our return policy here.

Delightful Service & Experience

We LOVE our customers. You are at the center of our thoughts and each day we strive to better serve you. We want you to feel at a home in a place you can learn, grow, and connect with others. We also have a team of crafters called Customer Happiness Specialists who answer your questions and resolve your concerns. Hundreds of thousands of customers have rated their experience with us at Google Trusted Stores and Shopper Approved. 

Secure & Safe Shopping

When you order at Aktivhobby.com, your personal information and credit card data are safe and secure. We use the latest SSL and encryption technology and the most secure credit card processing available. We also never rent or sell your personal information to anyone. Period. Read more about how we keep you safe!

Fast to Ship

Once you place your order, we quickly gather your items and hand-pack them with care. Unlike most online stores, we keep all of our products at our own facility and ship directly to you. You’ve placed your trust in us, so we never offload that responsibility to third-party distributors. Ever. This also means we can offer quicker order processing and a better experience for you. Most orders placed with Aktivhobby.com ship within a day.